During Christmas, our returns and exchanges will be extended for an extra 10 days after the 25th of December 2020. Please note the items must have their size tags and original packaging to be eligible.
If you require a refund/exchange please contact us through our Contact page or reply to your order dispatch e-mail stating your order number, full name and reason for return/exchange. Alternatively email us at contact@phantomjewels.co.uk. Please read our returns and exchange policy below and note requests must be within 10 days of receiving your order. Refunds are processed excluding the shipping costs paid